Contact Us
Please use the form below to get in touch and we’ll get back to you as soon as we can. If you need help from the foodbank the quickest way to reach us is by telephone. We can then direct you to the most appropriate agency to give you a foodbank voucher.
Please note that this telephone line is manned by volunteers so we are not always able to answer straight away but we will try and get back to you as soon as possible. If you are unable to contact us by phone, or have any other general enquiries please use the below form to contact us.
Chepstow Foodbank is committed to delivering a high standard of service to anyone who engages with our work. We believe that the best way to improve our service is by learning from the people who use it.
We welcome comments, compliments and complaints from the people who use our food bank, referral agencies, volunteers and anyone else we come into contact within our work. These help us to see what we are doing well and where we can make improvements.
Call our free national helpline
If you are in financial crisis and live in England or Wales, please call our free national helpline, Help through Hardship, on 0808 2082138 for free (open Monday to Friday, 9am-5pm, closed on public holidays) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.
Translators and Relay UK
Please ask the adviser if you need a translator, this will be provided via Language Line. If you can’t hear or speak on the phone you can use Relay UK. Find out how to use Relay UK →
Email us
Address
Chepstow foodbank
c/o The Bridge Church
Unit 1a Critchcraft Buildings
Bulwark Industrial Estate
Chepstow
NP16 5QZ